Frequently Asked Questions

Yes — ការវិភាគក្រុម operates under a Curacao eGaming license, which is standard for international sportsbooks. We conduct KYC (Know Your Customer) verification on all accounts before withdrawals are processed. You can find our license number and regulatory details at the bottom of our homepage.

We offer match result (1X2), over/under goals, both teams to score, handicap betting, and live in-play wagering. You can also place accumulators combining multiple selections across different matches. All markets lock when the match officially begins.

To verify your account, submit a government-issued photo ID (passport or driver's license) and proof of address (utility bill or bank statement under 90 days) through your account settings. Verification typically takes under 24 hours. Unverified accounts are limited to a maximum withdrawal of $500.

The minimum deposit is $10 for all payment methods. Minimum withdrawal is $20 via e-wallet and $50 via bank transfer. Processing times vary: e-wallets take 12-24 hours, cards take 3-5 business days, and bank transfers take 5-7 business days.

New customers receive a 100% matched deposit bonus up to $200. To claim, deposit at least $20 and opt-in during registration. The bonus carries a 5x rollover requirement on the bonus amount at minimum odds of 1.50 before withdrawal. Rollover must be completed within 30 days.

Yes — we provide deposit limits, loss limits, session time reminders, and self-exclusion options (from 24 hours to permanent). You can access these through the Responsible Gaming section in your account settings or contact support to request immediate account suspension.